Zipcar’s rep declined to specify how many people were affected by the outage.
A warning against total app reliance
Zipcar’s app problems have not only cost it money but also traumatized some users who may think twice before using Zipcar again. The convenience of using apps to control physical products only exists if said apps are functioning and prepared for high-volume time periods, such as Thanksgiving weekend.
Despite Zipcar’s claims of a “small percentage” of users being affected, the company’s customer support system seemed overwhelmed. Long wait times coupled with misinformation regarding things like fees make already perturbed customers feel more deserted.
Those are the pitfalls of completely relying
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