Councilmember Sara Nelson believes Seattle’s call center that handles police responses has a significant problem responding to callers during a June meeting of the Seattle City Council’s Public Safety Committee.
“There is a customer service issue going on with the system right now with no communication,” said Nelson. “And that’s why people are getting upset.”
The problem arose from the transition of responding to 911 emergency calls. Two years ago, City Council and then-Mayor Jenny Durkan agreed to establish a call center that was devoid of police supervision. The Community Safety and Communications Center (CSCC) was created June 1, 2021, and currently includes the Seattle 911 Center, formerly part
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