Patients have not been able to get through to staff at the Polyclinic in Seattle for weeks. And it risks jeopardizing the health and wellbeing of its patients.
Since at least early October, patients have complained on social media that they cannot reach anyone at the Polyclinic. Some say they’re calling to make necessary appointments for pressing medical issues, while others can’t get through to fulfill overdue prescriptions. Though patient bills are generated on time, some can’t even get through to ask questions about a patient statement.
“Hey @thepolyclinic, I’ve tried to make an appointment for three days with no answer and have been on hold for an hour
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