Global CrowdStrike disruption brings to mind lessons from 2022 Rogers outage

TORONTO — Canadians waking up to a worldwide technology outage that disrupted airlines, hospitals and banks on Friday may be having flashbacks to a widespread telecom outage from two years ago.

The July 2022 outage of Rogers Communications Inc.’s networks lasted more than 24 hours and affected more than 12 million customers, while paralyzing communications across a number of sectors, including health care, law enforcement and the financial industry.

A report on the incident by Xona Partners Inc., which was delivered to the CRTC earlier this month, says that outage was caused by a configuration error during a network upgrade, prompting a flood of data to core network routers,

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