Travellers expressed frustration this week over WestJet’s response after the airline cancelled more than 1,200 flights due to a strike by plane mechanics.
Messages and social media posts from some of the 150,000-plus affected passengers conveyed exasperation over hours spent on hold with customer service, the carrier’s failure to rebook them on other airlines and flight cancellation notices that informed them, “fees may apply.”
Tina McIntosh was set to fly to Kelowna, B.C., from Brandon, Man., last Sunday after her great-grandmother’s funeral. She learned at 10 p.m. the day before departure that the trip had been cancelled.
Her partner’s flight was rebooked for three days after the original takeoff
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