B.C. Ferries’ relationship with ferry-dependent communities has deteriorated in the past two years, says a report from the B.C. Ferry Commission, which recommends the company take steps “to make customers feel respected, heard and valued.”
The report said those steps should be developed in consultation with communities, ferry advisory committees, First Nations and other stakeholders.
“Progress has been made in Indigenous relations, while engagement with ferry dependent communities has deteriorated,” the report said.
The corporation was told to make sure its online communication on community pages is “relevant, comprehensive and timely,” after complaints that information was not complete or current.
Following a performance review in 2022, the corporation has
→ Continue reading at BIV