If the FCC leadership wasn’t changing hands, the Notice of Inquiry could be the first step toward a rulemaking. “We cannot ignore these complaints, especially not when we know that it is possible to do better… We want to help improve the customer experience, understand what tools we have to do so, and what gaps there may be in the law that prevent consumers from having the ability to resolve routine problems quickly, simply, and easily,” Rosenworcel said.
ISPs have a friend in Trump admin
But the proceeding won’t go any further under incoming Chairman Brendan Carr, a Republican chosen by President-elect Donald Trump. Carr dissented from the Notice
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