“Without headaches or haggling.” That’s how U.S. Transportation Secretary Pete Buttigieg put it in an April statement when describing how airlines are required to refund passengers in new rules that took effect last month. Those rules may spell good news for Canadian flyers too.
The new regulations from the U.S. Department of Transportation mandate carriers to provide prompt, automatic refunds for cancelled or “significantly” changed flights as of Oct. 28, without requiring passengers to initiate the process themselves. Passengers are also entitled to automatic refunds for extra fees if their luggage is substantially delayed and if services like Wi-Fi or inflight entertainment don’t function the way they’re supposed to.
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