Flair Airlines, the Canadian budget carrier plagued by controversy in recent years, has launched an “On-Time Guarantee” that offers passengers a travel voucher in the event of flight disruptions. But consumer advocates say that it may discourage customers from seeking the full compensation they’re entitled to.
Flair said in a press release Wednesday that customers booking through its website would receive a $60 voucher if their flight was delayed by more than 60 minutes or cancelled within 72 hours of departure.
“The guarantee is simple: if we don’t get you there on time, we’ll compensate you,” said Maciej Wilk, interim chief executive officer of Flair Airlines, in the statement.
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