The agency said it has a backlog of about 13,500 “claim issues” that are six weeks old or older. Staff will be working on those cases while phone lines are closed.
SALEM, Ore. — The director of the Oregon Employment Department announced Wednesday that the agency will slash its phone hours until staff can catch up on backlogged unemployment claims that have piled up since they switched to a new computer system in March.
Usually, OED phone lines are open from 8 a.m. to 5 p.m. on weekdays. Several people have told KGW that they have called the agency right at opening and found the line
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